{"id":7671,"date":"2026-05-14T13:23:54","date_gmt":"2026-05-14T11:23:54","guid":{"rendered":"https:\/\/hermix.com\/?p=7671"},"modified":"2026-05-14T13:23:54","modified_gmt":"2026-05-14T11:23:54","slug":"appel-doffres-public-de-kriminalvarden-pour-un-systeme-de-gestion-de-cas-dentreprise-couvrant-les-operations-esm-et-itsm","status":"publish","type":"post","link":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/","title":{"rendered":"Appel d&#039;offres public de Kriminalv\u00e5rden pour un syst\u00e8me de gestion de cas d&#039;entreprise couvrant les op\u00e9rations ESM et ITSM"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Consulter l&#039;int\u00e9gralit\u00e9 des donn\u00e9es de l&#039;appel d&#039;offres\u00a0: <a href=\"https:\/\/app.hermix.com\/opportunities\/00277850-2026\">https:\/\/app.hermix.com\/opportunities\/00277850-2026<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un contrat de services de 143 mois d&#039;une valeur de 42 millions d&#039;euros t\u00e9moigne de l&#039;engagement \u00e0 long terme de l&#039;administration p\u00e9nitentiaire et de probation su\u00e9doise \u00e0 consolider la gestion des services d&#039;entreprise et la gestion des services informatiques sur une plateforme unique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;administration p\u00e9nitentiaire su\u00e9doise (Kriminalv\u00e5rden) a lanc\u00e9 un appel d&#039;offres pour un syst\u00e8me unifi\u00e9 de gestion des dossiers, couvrant la gestion des services d&#039;entreprise (ESM) et la gestion des services informatiques (ITSM). Le montant estim\u00e9 s&#039;\u00e9l\u00e8ve \u00e0 41\u00a0985\u00a0567,46\u00a0\u20ac sur une dur\u00e9e de contrat de pr\u00e8s de douze ans. Pour cette autorit\u00e9, qui a d\u00e9j\u00e0 attribu\u00e9 912 contrats dans toutes les cat\u00e9gories, pour un montant total de 3,3 milliards d&#039;euros, ce seul march\u00e9 repr\u00e9sente une part significative des d\u00e9penses op\u00e9rationnelles futures et t\u00e9moigne d&#039;une volont\u00e9 manifeste de consolidation des plateformes.<\/p>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Aper\u00e7u des opportunit\u00e9s<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Autorit\u00e9 contractante :<\/strong> Kriminalv\u00e5rden (Service su\u00e9dois des prisons et de la probation)<\/li>\n\n\n\n<li><strong>Num\u00e9ro de r\u00e9f\u00e9rence :<\/strong> 2026-8032<\/li>\n\n\n\n<li><strong>ID du document\u00a0:<\/strong> 00277850-2026<\/li>\n\n\n\n<li><strong>Titre de l&#039;appel d&#039;offres :<\/strong> \u00c4rendehanteringssystem (syst\u00e8me de gestion des cas)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Champ d'application :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plateforme de gestion des services d&#039;entreprise (ESM)<\/li>\n\n\n\n<li>Plateforme de gestion des services informatiques (ITSM)<\/li>\n\n\n\n<li>Fourni sous la forme d&#039;un syst\u00e8me de gestion de cas int\u00e9gr\u00e9 unique<\/li>\n\n\n\n<li><strong>Structure du lot : <\/strong>Lot unique (Lot 0 : \u00c4rendehanteringssystem), \u00e9valu\u00e9 \u00e0 41 985 567,46 \u20ac<\/li>\n\n\n\n<li><strong>Lieu de repr\u00e9sentation :<\/strong> Su\u00e8de, comt\u00e9 d&#039;Uppsala<\/li>\n\n\n\n<li><strong>Valeur totale estim\u00e9e : <\/strong>\u20ac41,985,567.46<\/li>\n\n\n\n<li><strong>Dur\u00e9e du contrat :<\/strong> 143 mois<\/li>\n\n\n\n<li><strong>Type de proc\u00e9dure :<\/strong> N\u00e9goci\u00e9 avec publication pr\u00e9alable d&#039;un appel d&#039;offres \/ concurrentiel avec n\u00e9gociation<\/li>\n\n\n\n<li><strong>Crit\u00e8res d&#039;attribution\u00a0: <\/strong>Non divulgu\u00e9 dans l&#039;avis publi\u00e9<\/li>\n\n\n\n<li><strong>Date de publication :<\/strong> 23 avril 2026<\/li>\n\n\n\n<li><strong>Date limite de soumission\u00a0:<\/strong> 25 mai 2026<\/li>\n\n\n\n<li><strong>Exigences linguistiques :<\/strong> su\u00e9dois<\/li>\n\n\n\n<li><strong>Financement de l&#039;UE<\/strong>: Non<\/li>\n\n\n\n<li><strong>Contact :<\/strong> Anna Lott Sundstr\u00f6m, anna.lottsundstrom@kriminalvarden.se, 077-2280800<\/li>\n\n\n\n<li><strong>Portail de soumission\u00a0:<\/strong> <a href=\"https:\/\/tendsign.com\/doc.aspx?MeFormsNoticeId=89813&amp;GoTo=Tender\">https:\/\/tendsign.com\/doc.aspx?MeFormsNoticeId=89813&amp;GoTo=Tender<\/a><\/li>\n\n\n\n<li><strong>Site Web de l&#039;acheteur\u00a0:<\/strong> <a href=\"https:\/\/www.kriminalvarden.se\">https:\/\/www.kriminalvarden.se<\/a><\/li>\n\n\n\n<li><strong>Source <\/strong>TED, 2026\/S 79-00277850<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pr\u00eat \u00e0 qualifier des appels d'offres de ce type plus rapidement ? <\/strong>Cr\u00e9ez votre compte Hermix gratuit sur <a href=\"https:\/\/hermix.com\/fr\/sinscrire\/\">https:\/\/hermix.com\/sign-up\/ <\/a>et acc\u00e9dez \u00e0 une analyse des appels d'offres propuls\u00e9e par l'IA, \u00e0 une veille concurrentielle et \u00e0 une surveillance automatis\u00e9e sur le march\u00e9 europ\u00e9en des march\u00e9s publics de 2 000 milliards d'euros.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Historique des autorit\u00e9s et des march\u00e9s publics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;administration p\u00e9nitentiaire (Kriminalv\u00e5rden) est pr\u00e9sent\u00e9e dans l&#039;avis d&#039;appel d&#039;offres comme un minist\u00e8re ou une autre autorit\u00e9 nationale ou f\u00e9d\u00e9rale, dont le principal domaine d&#039;activit\u00e9 est l&#039;ordre public et la s\u00e9curit\u00e9. Elle g\u00e8re les prisons, les centres de d\u00e9tention provisoire et les services de probation de Su\u00e8de, et dispose d&#039;une importante infrastructure administrative et informatique pour soutenir les op\u00e9rations de d\u00e9tention, le traitement des dossiers, le transport et l&#039;\u00e9valuation des risques \u00e0 l&#039;\u00e9chelle nationale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;analyse de Hermix concernant l&#039;empreinte des achats de Kriminalv\u00e5rden est significative. Le profil de l&#039;autorit\u00e9 r\u00e9v\u00e8le\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>912 contrats attribu\u00e9s dans toutes les cat\u00e9gories, pour un montant total d&#039;environ 3,3 milliards d&#039;euros.<\/li>\n\n\n\n<li>385 renouvellements toutes cat\u00e9gories confondues, d&#039;une valeur de 3,4 milliards d&#039;euros<\/li>\n\n\n\n<li>11 appels d&#039;offres sont actuellement en cours, pour un montant total de 160 millions d&#039;euros.<\/li>\n\n\n\n<li>16 avis pr\u00e9alables ont d\u00e9j\u00e0 \u00e9t\u00e9 publi\u00e9s, pour une valeur de 42 millions d&#039;euros.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dans la cat\u00e9gorie sp\u00e9cifique des services informatiques similaires et des travaux de gestion de cas, le tableau se pr\u00e9cise encore :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>38 contrats similaires sont d\u00e9j\u00e0 en vigueur, pour un montant total de 269 millions d&#039;euros.<\/li>\n\n\n\n<li>36 renouvellements similaires ont \u00e9t\u00e9 recens\u00e9s, pour un montant total de 387 millions d&#039;euros.<\/li>\n\n\n\n<li>5 notifications ant\u00e9rieures similaires, d&#039;une valeur de 3 millions d&#039;euros<\/li>\n\n\n\n<li>Aucun appel d&#039;offres similaire n&#039;est actuellement ouvert \u00e0 Kriminalv\u00e5rden, en dehors de celui-ci.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le march\u00e9 dans son ensemble est \u00e9galement dynamique. Hermix recense 1\u00a0900 autres acheteurs su\u00e9dois et europ\u00e9ens menant des projets similaires en mati\u00e8re de technologies de l&#039;information et de gestion de dossiers, repr\u00e9sentant une valeur totale de 9,3 milliards d&#039;euros. Kriminalv\u00e5rden \u00e9volue ainsi au sein d&#039;un vaste march\u00e9 d&#039;achats bien \u00e9tabli, disposant d&#039;importantes donn\u00e9es de r\u00e9f\u00e9rence pour les soumissionnaires qui savent o\u00f9 chercher.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Paysage concurrentiel<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La liste des entreprises ayant remport\u00e9 des contrats similaires \u00e0 Kriminalv\u00e5rden, extraite des dix premiers r\u00e9sultats de la base de donn\u00e9es Hermix, r\u00e9v\u00e8le clairement les dynamiques de domination des entreprises en place et le comportement des fournisseurs. La valeur totale de ces dix contrats s&#039;\u00e9l\u00e8ve \u00e0 environ 246 millions d&#039;euros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Class\u00e9s par valeur totale du contrat\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T\u00c9L\u00c92 : <\/strong>66 millions d&#039;euros r\u00e9partis sur 1 contrat (moyenne de 66 millions d&#039;euros)<\/li>\n\n\n\n<li><strong>CONSID :<\/strong> 44 millions d&#039;euros r\u00e9partis sur 2 contrats (moyenne de 22 millions d&#039;euros)<\/li>\n\n\n\n<li><strong>CYGATE : <\/strong>40 millions d&#039;euros r\u00e9partis sur 3 contrats (13 millions d&#039;euros en moyenne)<\/li>\n\n\n\n<li><strong>CAPGEMINI : <\/strong>38 millions d&#039;euros r\u00e9partis sur 1 contrat (moyenne de 38 millions d&#039;euros)<\/li>\n\n\n\n<li><strong>GESTION VISUELLE CHAS : <\/strong>38 millions d&#039;euros r\u00e9partis sur 1 contrat (moyenne de 38 millions d&#039;euros)<\/li>\n\n\n\n<li><strong>CRAYON: <\/strong>10 millions d&#039;euros r\u00e9partis sur 1 contrat (10 millions d&#039;euros en moyenne)<\/li>\n\n\n\n<li><strong>COMPUGROUP MEDICAL SU\u00c8DE : <\/strong>7,6 millions d&#039;euros r\u00e9partis sur 1 contrat (moyenne de 7,6 millions d&#039;euros)<\/li>\n\n\n\n<li><strong>DUN &amp; BRADSTREET SU\u00c8DE :<\/strong> 1,3 million d&#039;euros r\u00e9partis sur 2 contrats (moyenne de 656 000 \u20ac)<\/li>\n\n\n\n<li><strong>NORSTEDTS JURIDIK: <\/strong>384 000 \u20ac r\u00e9partis sur 2 contrats (moyenne de 192 000 \u20ac)<\/li>\n\n\n\n<li><strong>VISMA ENTREPRISE :<\/strong> 292 000 \u20ac r\u00e9partis sur 2 contrats (moyenne de 146 000 \u20ac)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Quelques tendances m\u00e9ritent d&#039;\u00eatre soulign\u00e9es. Les trois principaux contractants en termes de valeur (Tele2, Consid et Cygate) repr\u00e9sentent environ 150 millions d&#039;euros sur les 246 millions d&#039;euros figurant dans le top 10, soit environ 61 % de la valeur totale de l&#039;ensemble des contrats visibles. Cette concentration est marqu\u00e9e, mais non homog\u00e8ne\u00a0: chacun des trois premiers pr\u00e9sente un profil diff\u00e9rent. Tele2 a remport\u00e9 un seul contrat de tr\u00e8s grande envergure, Consid deux contrats de taille moyenne \u00e0 importante, et Cygate trois contrats d&#039;une valeur plus stable, se situant dans la moyenne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es Hermix se limitent aux 10 premiers r\u00e9sultats publics\u00a0; l\u2019ensemble des 38 contrats similaires attribu\u00e9s (d\u2019une valeur totale de 269 millions d\u2019euros) est donc plus vaste que ce qui est pr\u00e9sent\u00e9 ici. Cette distinction est essentielle pour d\u00e9terminer si les fournisseurs visibles repr\u00e9sentent une v\u00e9ritable position dominante ou simplement les laur\u00e9ats les plus r\u00e9cents et les plus importants.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La r\u00e9partition g\u00e9ographique est uniforme\u00a0: tous les prestataires visibles op\u00e8rent depuis la Su\u00e8de. Le d\u00e9tail par pays indique que la Su\u00e8de repr\u00e9sente 269 millions d\u2019euros r\u00e9partis sur 32 contrats, soit une moyenne de 8,4 millions d\u2019euros par contrat. L\u2019exigence de ma\u00eetriser exclusivement le su\u00e9dois confirme cette tendance. Les soumissionnaires transfrontaliers ne disposant pas d\u2019une entit\u00e9 su\u00e9doise ou de capacit\u00e9s de prestation en su\u00e9dois auront des difficult\u00e9s \u00e0 acc\u00e9der directement \u00e0 ce march\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On retrouve des entreprises ayant remport\u00e9 plusieurs contrats \u00e0 diff\u00e9rents niveaux. Cygate en a d\u00e9croch\u00e9 trois. Consid, Dun &amp; Bradstreet Sweden, Norstedts Juridik et Visma Enterprise en ont chacun remport\u00e9 deux. Les dix autres entreprises figurant dans le top 10 ont obtenu des contrats ponctuels, ce qui laisse penser que l&#039;autorit\u00e9 est dispos\u00e9e \u00e0 faire appel \u00e0 de nouveaux prestataires pour des projets sp\u00e9cifiques, mais tend \u00e0 privil\u00e9gier un groupe restreint pour les travaux r\u00e9currents ou de plus grande envergure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Signaux commerciaux et proc\u00e9duraux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Plusieurs \u00e9l\u00e9ments du cahier des charges d\u00e9finissent qui peut raisonnablement concourir et comment une offre doit \u00eatre pr\u00e9sent\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proc\u00e9dure.<\/strong> La proc\u00e9dure n\u00e9goci\u00e9e avec publication pr\u00e9alable, \u00e9galement appel\u00e9e proc\u00e9dure concurrentielle avec n\u00e9gociation, permet \u00e0 Kriminalv\u00e5rden d&#039;affiner ses exigences par le dialogue avec les candidats pr\u00e9s\u00e9lectionn\u00e9s. Cette proc\u00e9dure est adapt\u00e9e aux services informatiques complexes o\u00f9 l&#039;acheteur s&#039;attend \u00e0 des ajustements concernant le p\u00e9rim\u00e8tre, les limites d&#039;int\u00e9gration et les engagements en mati\u00e8re de niveau de service. Les candidats doivent pr\u00e9voir plusieurs phases de dialogue plut\u00f4t qu&#039;un cycle unique de soumission et d&#039;\u00e9valuation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Crit\u00e8res d&#039;attribution.<\/strong> L&#039;avis publi\u00e9 ne pr\u00e9cise pas la pond\u00e9ration entre le prix et la qualit\u00e9. Cette situation est inhabituelle, mais pas in\u00e9dite dans le cadre de proc\u00e9dures n\u00e9goci\u00e9es, o\u00f9 les crit\u00e8res d\u00e9finitifs peuvent \u00eatre confirm\u00e9s lors des \u00e9changes. Les soumissionnaires doivent y voir un signal les incitant \u00e0 pr\u00e9parer une offre \u00e9quilibr\u00e9e et \u00e0 solliciter des \u00e9claircissements par le biais des canaux officiels de questions-r\u00e9ponses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Langue. <\/strong>Toutes les offres doivent \u00eatre soumises en su\u00e9dois. Pour les soumissionnaires non su\u00e9dois, cela augmente le co\u00fbt de participation et les oblige de fait \u00e0 constituer une \u00e9quipe de soumission ma\u00eetrisant le su\u00e9dois ou \u00e0 faire appel \u00e0 un partenaire local fiable. La traduction seule est rarement suffisante pour atteindre le niveau de pr\u00e9cision juridique et technique requis par un contrat de services de 143 mois.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Structure du lot. <\/strong>Le march\u00e9 constitue un lot unique d&#039;un montant de 41\u00a0985\u00a0567,46\u00a0\u20ac. Il n&#039;est pas possible de soumissionner pour une partie des travaux. Cette disposition favorise les fournisseurs disposant des capacit\u00e9s financi\u00e8res, de l&#039;envergure de production et de l&#039;expertise compl\u00e8te n\u00e9cessaires pour exploiter une plateforme ESM et ITSM dans le cadre d&#039;un contrat unique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dur\u00e9e du contrat. <\/strong>Avec une dur\u00e9e de 143 mois, soit pr\u00e8s de douze ans, ce contrat est long m\u00eame pour les normes informatiques du secteur public. Cela t\u00e9moigne d&#039;une consolidation de la plateforme plut\u00f4t que d&#039;un simple remplacement, et place le co\u00fbt total de possession, les m\u00e9canismes d&#039;escalade et les engagements relatifs \u00e0 la feuille de route au c\u0153ur de l&#039;\u00e9valuation. Les fournisseurs devront d\u00e9montrer leur solidit\u00e9 financi\u00e8re, la p\u00e9rennit\u00e9 de leur feuille de route produit et un plan de sortie et de transition cr\u00e9dible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fen\u00eatre de soumission<\/strong>. Du 23 avril 2026 (publication) au 25 mai 2026 (date limite), les soumissionnaires disposent d&#039;environ 32 jours calendaires pour pr\u00e9parer leur offre. Pour un contrat de cette envergure et de cette dur\u00e9e, ce d\u00e9lai est tr\u00e8s court. Les \u00e9quipes n&#039;ayant pas pr\u00e9par\u00e9 leur offre au pr\u00e9alable auront du mal \u00e0 constituer un dossier comp\u00e9titif dans les temps impartis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Financement de l&#039;UE. <\/strong>Ce contrat n&#039;est pas financ\u00e9 par des fonds europ\u00e9ens, ce qui simplifie le respect des obligations transfrontali\u00e8res en mati\u00e8re d&#039;aides d&#039;\u00c9tat et de rapports, et maintient le cadre proc\u00e9dural strictement dans le cadre des r\u00e8gles nationales su\u00e9doises en mati\u00e8re de march\u00e9s publics.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contexte strat\u00e9gique et interpr\u00e9tation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;ensemble des donn\u00e9es r\u00e9v\u00e8le une strat\u00e9gie d\u00e9lib\u00e9r\u00e9e de consolidation de plateforme. Kriminalv\u00e5rden remplace ou unifie plusieurs fonctions de gestion des services au sein d&#039;une plateforme unique ESM et ITSM. La dur\u00e9e de 143 mois sugg\u00e8re que l&#039;acqu\u00e9reur souhaite consolider une base solide pour les dix prochaines ann\u00e9es et \u00e9viter les co\u00fbts et les perturbations li\u00e9s \u00e0 un nouvel appel d&#039;offres pendant cette p\u00e9riode.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le contexte concurrentiel favorise les entreprises de services informatiques su\u00e9doises ayant fait leurs preuves aupr\u00e8s des grands acheteurs du secteur public. La pr\u00e9sence de Capgemini dans le top 10 de prix similaires d\u00e9montre que les entreprises internationales implant\u00e9es en Su\u00e8de peuvent \u00eatre comp\u00e9titives, mais la domination de Tele2, Consid et Cygate confirme que la connaissance du march\u00e9 local et une pr\u00e9sence op\u00e9rationnelle en Su\u00e8de constituent des atouts majeurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le portefeuille de renouvellements constitue le signal le plus pertinent sur le plan strat\u00e9gique. Kriminalv\u00e5rden compte 36 renouvellements similaires, d&#039;une valeur de 387 millions d&#039;euros, ainsi que 385 renouvellements toutes cat\u00e9gories confondues, repr\u00e9sentant 3,4 milliards d&#039;euros. Ce portefeuille de renouvellements est plus important que celui des appels d&#039;offres en cours, ce qui signifie qu&#039;une part significative des opportunit\u00e9s futures se pr\u00e9sentera sous forme de renouvellements concurrentiels plut\u00f4t que de nouveaux march\u00e9s. Les fournisseurs qui s&#039;imposent gr\u00e2ce \u00e0 ce contrat de gestion de cas se positionnent avantageusement pour des renouvellements connexes tout au long du cycle de vie du contrat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les soumissionnaires potentiels ne figurant pas actuellement sur la liste des fournisseurs de Kriminalv\u00e5rden, cet appel d&#039;offres repr\u00e9sente une opportunit\u00e9 pr\u00e9cieuse, mais aussi un d\u00e9fi de taille. La combinaison d&#039;un lot unique, de la langue exclusivement su\u00e9doise, d&#039;une dur\u00e9e de 143 mois et d&#039;un march\u00e9 domin\u00e9 par un petit groupe d&#039;int\u00e9grateurs informatiques su\u00e9dois exige un niveau de partenariat et de comp\u00e9tences \u00e9lev\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les utilisateurs d&#039;Hermix qui analysent cet appel d&#039;offres peuvent acc\u00e9der instantan\u00e9ment \u00e0 ces informations concurrentielles, notamment aux profils d\u00e9taill\u00e9s des contractants, aux tendances de d\u00e9penses des autorit\u00e9s et \u00e0 l&#039;ensemble du processus de renouvellement, en quelques minutes plut\u00f4t qu&#039;en quelques heures.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Points cl\u00e9s pratiques pour les soumissionnaires<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c0 qui s&#039;adresse ce march\u00e9\u00a0:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fournisseurs de plateformes ESM et ITSM \u00e9tablis, disposant d&#039;une entit\u00e9 su\u00e9doise et d&#039;\u00e9quipes de prestation en langue su\u00e9doise.<\/li>\n\n\n\n<li>Int\u00e9grateurs de services informatiques de grande envergure, poss\u00e9dant des r\u00e9f\u00e9rences cr\u00e9dibles en mati\u00e8re de gestion de cas ou de gestion de services dans le secteur public \u00e0 l&#039;\u00e9chelle d&#039;une autorit\u00e9 nationale.<\/li>\n\n\n\n<li>Les fournisseurs \u00e0 l&#039;aise avec des engagements pluriannuels sup\u00e9rieurs au seuil de 40 millions d&#039;euros et disposant des capacit\u00e9s financi\u00e8res n\u00e9cessaires pour soutenir un engagement de 143 mois<\/li>\n\n\n\n<li>Des consortiums associant un fournisseur mondial de solutions ESM\/ITSM \u00e0 un int\u00e9grateur su\u00e9dois local capable d&#039;assurer un engagement direct aupr\u00e8s des clients.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Points d'attention critiques :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La date limite de soumission est le 25 mai 2026, soit environ 32 jours apr\u00e8s la publication. Mobilisez imm\u00e9diatement l&#039;\u00e9quipe de candidature.<\/li>\n\n\n\n<li>Toute la documentation doit \u00eatre soumise en su\u00e9dois. Veuillez privil\u00e9gier une r\u00e9daction de qualit\u00e9 native, et non une traduction automatique.<\/li>\n\n\n\n<li>Les crit\u00e8res d&#039;attribution ne sont pas divulgu\u00e9s dans l&#039;avis publi\u00e9. Utilisez la proc\u00e9dure officielle de questions-r\u00e9ponses pour clarifier la pond\u00e9ration entre le prix, la qualit\u00e9 et les niveaux de service.<\/li>\n\n\n\n<li>Le contrat porte sur un lot unique d&#039;une valeur de 41\u00a0985\u00a0567,46\u00a0\u20ac. Il n&#039;existe aucune possibilit\u00e9 de soumissionner pour un lot plus restreint.<\/li>\n\n\n\n<li>La proc\u00e9dure est concurrentielle par rapport \u00e0 la n\u00e9gociation. Pr\u00e9voyez les ressources n\u00e9cessaires pour plusieurs cycles de dialogue et un d\u00e9lai d&#039;\u00e9valuation plus long qu&#039;une proc\u00e9dure ouverte standard.<\/li>\n\n\n\n<li>Le lieu d&#039;ex\u00e9cution est le comt\u00e9 d&#039;Uppsala. La pr\u00e9sence sur site, l&#039;habilitation de s\u00e9curit\u00e9 et l&#039;int\u00e9gration avec l&#039;infrastructure informatique existante de l&#039;Office f\u00e9d\u00e9ral de protection criminelle des r\u00e9fugi\u00e9s (Kriminalv\u00e5rden) doivent \u00eatre explicitement mentionn\u00e9es dans la r\u00e9ponse.<\/li>\n<\/ul>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\">Cl\u00f4ture<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ce march\u00e9 est l&#039;un des plus importants appels d&#039;offres de services informatiques jamais publi\u00e9s par Kriminalv\u00e5rden. Il s&#039;inscrit dans un portefeuille de 11 appels d&#039;offres actifs d&#039;une valeur de 160 millions d&#039;euros et de 385 renouvellements suivis, d&#039;une valeur de 3,4 milliards d&#039;euros. Pour les fournisseurs de services informatiques du secteur public su\u00e9dois, la question n&#039;est pas de savoir s&#039;il faut collaborer avec Kriminalv\u00e5rden, mais plut\u00f4t si ce contrat sp\u00e9cifique correspond \u00e0 leur mod\u00e8le de prestation et \u00e0 leur tol\u00e9rance au risque. Une analyse structur\u00e9e et fond\u00e9e sur les donn\u00e9es de l&#039;historique de l&#039;acheteur, du calendrier de renouvellement et du contexte concurrentiel est essentielle pour faire la diff\u00e9rence entre une d\u00e9cision \u00e9clair\u00e9e et une proposition hasardeuse et co\u00fbteuse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9ez votre compte gratuit d\u00e8s aujourd&#039;hui sur https:\/\/hermix.com\/sign-up\/ et remportez davantage de march\u00e9s publics gr\u00e2ce \u00e0 une approche bas\u00e9e sur les donn\u00e9es qui aide les entreprises \u00e0 r\u00e9ussir durablement leurs ventes B2G \u00e0 travers l&#039;Europe.<\/p>\n\n\n<figure class=\"wp-block-post-featured-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Appel d&#039;offres public de Kriminalvarden pour un syst\u00e8me de gestion de cas d&#039;entreprise couvrant les op\u00e9rations ESM et ITSM\" style=\"object-fit:cover;\" srcset=\"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png 1200w, https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1-300x157.png 300w, https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1-1024x536.png 1024w, https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1-768x402.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>View full tender data: https:\/\/app.hermix.com\/opportunities\/00277850-2026 A 143-month services contract worth \u20ac42 million signals a long-term commitment by Sweden&#8217;s prison and probation authority to consolidate Enterprise Service Management and IT Service Management on a single platform. Kriminalv\u00e5rden, Sweden&#8217;s national prison and probation service, has opened a tender for a unified case management system spanning Enterprise Service [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":7867,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_angie_page":false,"content-type":"","inline_featured_image":false,"page_builder":"","footnotes":""},"categories":[35],"tags":[],"ppma_author":[17],"class_list":["post-7671","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tender-analysis"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"View full tender data: https:\/\/app.hermix.com\/opportunities\/00277850-2026 A 143-month services contract worth \u20ac42 million signals a long-term commitment by Sweden&#039;s prison and probation authority to consolidate Enterprise Service Management and IT Service Management on a single platform. Kriminalv\u00e5rden, Sweden&#039;s national prison and probation service, has opened a tender for a unified case management system spanning Enterprise Service\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Andreea Ilie\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"fr_FR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Hermix - Win Public Contracts with the Power of AI\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations - Hermix\" \/>\n\t\t<meta property=\"og:description\" content=\"View full tender data: https:\/\/app.hermix.com\/opportunities\/00277850-2026 A 143-month services contract worth \u20ac42 million signals a long-term commitment by Sweden&#039;s prison and probation authority to consolidate Enterprise Service Management and IT Service Management on a single platform. Kriminalv\u00e5rden, Sweden&#039;s national prison and probation service, has opened a tender for a unified case management system spanning Enterprise Service\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png\" \/>\n\t\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-05-14T11:23:54+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-05-14T11:23:54+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hermixapp\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:site\" content=\"@Hermix_sw\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations - Hermix\" \/>\n\t\t<meta name=\"twitter:description\" content=\"View full tender data: https:\/\/app.hermix.com\/opportunities\/00277850-2026 A 143-month services contract worth \u20ac42 million signals a long-term commitment by Sweden&#039;s prison and probation authority to consolidate Enterprise Service Management and IT Service Management on a single platform. Kriminalv\u00e5rden, Sweden&#039;s national prison and probation service, has opened a tender for a unified case management system spanning Enterprise Service\" \/>\n\t\t<meta name=\"twitter:creator\" content=\"@Hermix_sw\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BlogPosting\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#blogposting\",\"name\":\"Kriminalv\\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations - Hermix\",\"headline\":\"Kriminalv\\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations\",\"author\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/author\\\/andreea-ilie\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/#organization\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/hermix.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png\",\"width\":1200,\"height\":628,\"caption\":\"Kriminalv\\u00e5rden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations\"},\"datePublished\":\"2026-05-14T13:23:54+03:00\",\"dateModified\":\"2026-05-14T13:23:54+03:00\",\"inLanguage\":\"fr-FR\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#webpage\"},\"isPartOf\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#webpage\"},\"articleSection\":\"Tender Analysis, Andreea Ilie\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hermix.com\\\/fr\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/category\\\/tender-analysis\\\/#listItem\",\"name\":\"Tender Analysis\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/category\\\/tender-analysis\\\/#listItem\",\"position\":2,\"name\":\"Tender Analysis\",\"item\":\"https:\\\/\\\/hermix.com\\\/fr\\\/category\\\/tender-analysis\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#listItem\",\"name\":\"Kriminalv\\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#listItem\",\"position\":3,\"name\":\"Kriminalv\\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/category\\\/tender-analysis\\\/#listItem\",\"name\":\"Tender Analysis\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/#organization\",\"name\":\"Hermix\",\"description\":\"Win Public Contracts with the Power of AI\",\"url\":\"https:\\\/\\\/hermix.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.hermix.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/hermix_logo.png\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#organizationLogo\"},\"image\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#organizationLogo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/hermixapp\",\"https:\\\/\\\/twitter.com\\\/Hermix_sw\",\"https:\\\/\\\/www.instagram.com\\\/hermix_sw\\\/\",\"https:\\\/\\\/be.linkedin.com\\\/company\\\/hermix\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/author\\\/andreea-ilie\\\/#author\",\"url\":\"https:\\\/\\\/hermix.com\\\/fr\\\/author\\\/andreea-ilie\\\/\",\"name\":\"Andreea Ilie\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#webpage\",\"url\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/\",\"name\":\"Kriminalv\\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations - Hermix\",\"description\":\"View full tender data: https:\\\/\\\/app.hermix.com\\\/opportunities\\\/00277850-2026 A 143-month services contract worth \\u20ac42 million signals a long-term commitment by Sweden's prison and probation authority to consolidate Enterprise Service Management and IT Service Management on a single platform. Kriminalv\\u00e5rden, Sweden's national prison and probation service, has opened a tender for a unified case management system spanning Enterprise Service\",\"inLanguage\":\"fr-FR\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#breadcrumblist\"},\"author\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/author\\\/andreea-ilie\\\/#author\"},\"creator\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/author\\\/andreea-ilie\\\/#author\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/hermix.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#mainImage\",\"width\":1200,\"height\":628,\"caption\":\"Kriminalv\\u00e5rden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\\\/#mainImage\"},\"datePublished\":\"2026-05-14T13:23:54+03:00\",\"dateModified\":\"2026-05-14T13:23:54+03:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/hermix.com\\\/fr\\\/\",\"name\":\"Hermix\",\"description\":\"Win Public Contracts with the Power of AI\",\"inLanguage\":\"fr-FR\",\"publisher\":{\"@id\":\"https:\\\/\\\/hermix.com\\\/fr\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Appel d&#039;offres public de Kriminalv\u00e5rden pour un syst\u00e8me de gestion de cas d&#039;entreprise couvrant les op\u00e9rations ESM et ITSM - Hermix","description":"Consultez l&#039;int\u00e9gralit\u00e9 des donn\u00e9es de l&#039;appel d&#039;offres\u00a0: https:\/\/app.hermix.com\/opportunities\/00277850-2026. Un contrat de services de 143\u00a0mois d&#039;une valeur de 42\u00a0millions d&#039;euros t\u00e9moigne de l&#039;engagement \u00e0 long terme de l&#039;administration p\u00e9nitentiaire su\u00e9doise (Kriminalv\u00e5rden) \u00e0 consolider la gestion des services d&#039;entreprise et la gestion des services informatiques sur une plateforme unique. Kriminalv\u00e5rden a lanc\u00e9 un appel d&#039;offres pour un syst\u00e8me unifi\u00e9 de gestion des dossiers couvrant la gestion des services d&#039;entreprise.","canonical_url":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BlogPosting","@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#blogposting","name":"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations - Hermix","headline":"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations","author":{"@id":"https:\/\/hermix.com\/fr\/author\/andreea-ilie\/#author"},"publisher":{"@id":"https:\/\/hermix.com\/fr\/#organization"},"image":{"@type":"ImageObject","url":"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png","width":1200,"height":628,"caption":"Kriminalv\u00e5rden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations"},"datePublished":"2026-05-14T13:23:54+03:00","dateModified":"2026-05-14T13:23:54+03:00","inLanguage":"fr-FR","mainEntityOfPage":{"@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#webpage"},"isPartOf":{"@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#webpage"},"articleSection":"Tender Analysis, Andreea Ilie"},{"@type":"BreadcrumbList","@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/hermix.com\/fr#listItem","position":1,"name":"Home","item":"https:\/\/hermix.com\/fr","nextItem":{"@type":"ListItem","@id":"https:\/\/hermix.com\/fr\/category\/tender-analysis\/#listItem","name":"Tender Analysis"}},{"@type":"ListItem","@id":"https:\/\/hermix.com\/fr\/category\/tender-analysis\/#listItem","position":2,"name":"Tender Analysis","item":"https:\/\/hermix.com\/fr\/category\/tender-analysis\/","nextItem":{"@type":"ListItem","@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#listItem","name":"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations"},"previousItem":{"@type":"ListItem","@id":"https:\/\/hermix.com\/fr#listItem","name":"Home"}},{"@type":"ListItem","@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#listItem","position":3,"name":"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations","previousItem":{"@type":"ListItem","@id":"https:\/\/hermix.com\/fr\/category\/tender-analysis\/#listItem","name":"Tender Analysis"}}]},{"@type":"Organization","@id":"https:\/\/hermix.com\/fr\/#organization","name":"Hermix","description":"Win Public Contracts with the Power of AI","url":"https:\/\/hermix.com\/fr\/","logo":{"@type":"ImageObject","url":"https:\/\/www.hermix.com\/wp-content\/uploads\/2022\/04\/hermix_logo.png","@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#organizationLogo"},"image":{"@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#organizationLogo"},"sameAs":["https:\/\/www.facebook.com\/hermixapp","https:\/\/twitter.com\/Hermix_sw","https:\/\/www.instagram.com\/hermix_sw\/","https:\/\/be.linkedin.com\/company\/hermix"]},{"@type":"Person","@id":"https:\/\/hermix.com\/fr\/author\/andreea-ilie\/#author","url":"https:\/\/hermix.com\/fr\/author\/andreea-ilie\/","name":"Andreea Ilie"},{"@type":"WebPage","@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#webpage","url":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/","name":"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations - Hermix","description":"View full tender data: https:\/\/app.hermix.com\/opportunities\/00277850-2026 A 143-month services contract worth \u20ac42 million signals a long-term commitment by Sweden's prison and probation authority to consolidate Enterprise Service Management and IT Service Management on a single platform. Kriminalv\u00e5rden, Sweden's national prison and probation service, has opened a tender for a unified case management system spanning Enterprise Service","inLanguage":"fr-FR","isPartOf":{"@id":"https:\/\/hermix.com\/fr\/#website"},"breadcrumb":{"@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#breadcrumblist"},"author":{"@id":"https:\/\/hermix.com\/fr\/author\/andreea-ilie\/#author"},"creator":{"@id":"https:\/\/hermix.com\/fr\/author\/andreea-ilie\/#author"},"image":{"@type":"ImageObject","url":"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png","@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#mainImage","width":1200,"height":628,"caption":"Kriminalv\u00e5rden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations"},"primaryImageOfPage":{"@id":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/#mainImage"},"datePublished":"2026-05-14T13:23:54+03:00","dateModified":"2026-05-14T13:23:54+03:00"},{"@type":"WebSite","@id":"https:\/\/hermix.com\/fr\/#website","url":"https:\/\/hermix.com\/fr\/","name":"Hermix","description":"Win Public Contracts with the Power of AI","inLanguage":"fr-FR","publisher":{"@id":"https:\/\/hermix.com\/fr\/#organization"}}]},"og:locale":"fr_FR","og:site_name":"Hermix - Win Public Contracts with the Power of AI","og:type":"article","og:title":"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations - Hermix","og:description":"View full tender data: https:\/\/app.hermix.com\/opportunities\/00277850-2026 A 143-month services contract worth \u20ac42 million signals a long-term commitment by Sweden's prison and probation authority to consolidate Enterprise Service Management and IT Service Management on a single platform. Kriminalv\u00e5rden, Sweden's national prison and probation service, has opened a tender for a unified case management system spanning Enterprise Service","og:url":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/","og:image":"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png","og:image:secure_url":"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png","og:image:width":1200,"og:image:height":628,"article:published_time":"2026-05-14T11:23:54+00:00","article:modified_time":"2026-05-14T11:23:54+00:00","article:publisher":"https:\/\/www.facebook.com\/hermixapp","twitter:card":"summary_large_image","twitter:site":"@Hermix_sw","twitter:title":"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations - Hermix","twitter:description":"View full tender data: https:\/\/app.hermix.com\/opportunities\/00277850-2026 A 143-month services contract worth \u20ac42 million signals a long-term commitment by Sweden's prison and probation authority to consolidate Enterprise Service Management and IT Service Management on a single platform. Kriminalv\u00e5rden, Sweden's national prison and probation service, has opened a tender for a unified case management system spanning Enterprise Service","twitter:creator":"@Hermix_sw","twitter:image":"https:\/\/hermix.com\/wp-content\/uploads\/2026\/05\/Kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-ESM-and-ITSM-operations_featured-image-1.png"},"aioseo_meta_data":{"post_id":"7671","title":null,"description":null,"keywords":null,"keyphrases":{"focus":[],"additional":[]},"focus_keyword":null,"additional_keywords":null,"truseo_locale":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_custom_url":null,"og_image_custom_fields":null,"og_image_url":null,"og_image_width":null,"og_image_height":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_image_url":null,"twitter_title":null,"twitter_description":null,"schema_type":"default","schema_type_options":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"limit_modified_date":false,"ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null,"created":"2026-08-13 01:26:50","updated":"2026-08-20 11:56:21"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/hermix.com\/fr\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/hermix.com\/fr\/category\/tender-analysis\/\" title=\"Tender Analysis\">Tender Analysis<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tKriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/hermix.com\/fr"},{"label":"Tender Analysis","link":"https:\/\/hermix.com\/fr\/category\/tender-analysis\/"},{"label":"Kriminalv\u00e5rden public tender for an enterprise case management system covering ESM and ITSM operations","link":"https:\/\/hermix.com\/fr\/kriminalvarden-public-tender-for-an-enterprise-case-management-system-covering-esm-and-itsm-operations\/"}],"authors":[{"term_id":17,"user_id":3,"is_guest":0,"slug":"andreea-ilie","display_name":"Andreea Ilie","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/cb0674b58c82c13f3140f57ce6b238abab5257f06d482468c588e76c72b29e8c?s=96&d=mm&r=g","author_category":"","first_name":"","last_name":"","user_url":"","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/posts\/7671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/comments?post=7671"}],"version-history":[{"count":0,"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/posts\/7671\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/media\/7867"}],"wp:attachment":[{"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/media?parent=7671"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/categories?post=7671"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/tags?post=7671"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/hermix.com\/fr\/wp-json\/wp\/v2\/ppma_author?post=7671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}